The original sales receipt or order confirmation must accompany all returns.

We accept returns for exchange or refund within 7 calendar days of the delivery date. After 7 calendar days, returns are accepted at our sole discretion for store credit or exchange only.

To qualify for a return, merchandise must be in new, unaltered, and unused condition.

New, Unaltered & Unused Condition

Items must meet all of the following requirements:

• Show no signs of wear, use, damage, or alteration.

• Be returned within 7 calendar days of the delivery date.

• Not be a special order, custom, or personalized item.

• Include all original packaging, tags, and accessories, when applicable.

• Swimsuits must have all original tags attached and the hygiene liner fully intact.

• Swimsuits must not have been worn, washed, laundered, or exposed to chlorine, salt water, lotions, perfumes, deodorants, makeup, body oils, pet hair, or odors of any kind.

For health and hygiene reasons, any swimsuit that shows evidence of being worn or washed will not be accepted for return or exchange, even if the tags are still attached. We reserve the right to inspect all returned swimwear and make the final determination regarding its condition.

Custom & Special Order Items

Custom, personalized, and special-order items typically require 3 to 4 weeks to complete.

These items are final sale and cannot be returned or exchanged.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact Customer Support immediately at 816-224-2600, ext. 107.

Defective merchandise or items shipped in error by Swim Things may qualify for a refund, replacement, or store credit after inspection.

Refunds

All refunds are subject to inspection of the returned merchandise upon receipt.

A 15% restocking fee applies to returns that are refunded rather than exchanged, unless the item was defective or shipped incorrectly by Swim Things.

You must notify us within 7 calendar days if you intend to return an item. Returns received after 7 days or without prior notification may be refused and will not be eligible for a refund.

Return Shipping

Unless the return is the result of our error or a defective product, the customer is responsible for all return shipping costs.

Additional Exclusions

Certain items may not be eligible for return or refund. Swim Things reserves the right to refuse any return that does not meet the requirements outlined in this policy.