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Refund/Return Policy:
Original sales receipt must accompany returns. We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately at 816-224-2600, ext 107. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund. Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again, you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded. Customer is responsible for all shipping costs if seller is not at fault. Custom or personalized items can take 3-4 weeks to complete. Custom or personalized items are final sale and can NOT be returned or exchanged. Other specific items may not be available for return or refund. Due to health regulations any swimsuit that has been worn cannot be returned. If the original tags have been removed and/or the hygiene liner has been damaged or the suit is stained in any way, the item will be considered used and nonreturnable. We reserve the right to inspect any swimsuit to determine if it has been worn.
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